Junior IT Technician

ABOUT THE JOB

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About Us

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A forward-thinking fintech enterprise leading the charge in revolutionizing payment practices is actively seeking a Junior IT Technician to join our IT Team. Our company stands as a pioneer in developing cutting-edge solutions and products that empower both individuals and enterprises, fostering seamless digital financial journeys.

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As a Junior IT Technician, you will play a crucial role in supporting the IT infrastructure that powers our innovative payment solutions. This role is ideal for a tech-savvy individual with a passion for troubleshooting, problem-solving, and delivering exceptional internal support. You'll be working alongside a team of IT professionals to ensure smooth and efficient operations, tackling hardware and software issues, and contributing to the stability and security of our systems.

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Key Responsibilities:

Provide first-level support to employees, troubleshooting hardware, software, and network issues in a timely manner.
Assist in maintaining and updating company devices, including laptops, desktops, and mobile devices, ensuring all systems are up-to-date and secure.
Support the setup, modification, and deactivation of user accounts and permissions according to company policies.
Maintain accurate records of support requests, resolutions, and any IT incidents, contributing to a knowledge base to improve future support efficiency.
Support the IT team in monitoring network performance, assisting in troubleshooting connectivity issues, and helping ensure uninterrupted network access for employees.
Help with the configuration and installation of new hardware, such as workstations, peripherals, and mobile devices, for both in-office and remote employees.
Enforce IT policies and educate employees on cybersecurity best practices, assisting in the identification and mitigation of security risks.
Track and manage IT assets and supplies, ensuring all equipment is accounted for and well-maintained.

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Required Qualifications:

Experience in IT support or a related role, ideally within a technology-driven or fintech environment (preferably 1+ years).
Familiarity with Windows, macOS, and Linux operating systems.
Basic understanding of networking principles (e.g., IP, DNS, VPNs).
Experience with common software applications.
Experience with MacOS MDMs (e.g. Kandji)
Strong problem-solving abilities and a proactive attitude.
Excellent interpersonal and communication skills.
High attention to detail and organizational skills.

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Benefits: