ABOUT THE JOB
About Us
A forward-thinking Fintech enterprise leading the charge in revolutionizing payment practices is actively seeking a Payment Operations Manager. Our company stands as a pioneer in developing cutting-edge solutions and products that empower both individuals and enterprises, fostering seamless digital financial journeys. As we expand our operations and refine our payment infrastructure, we are looking for a skilled professional to join our team and take ownership of our payment performance, optimization, and reliability efforts.
Responsibilities:
- Performance Monitoring and Review: Develop and implement robust procedures to regularly monitor and review payment performance and acceptance rates. Ensure that our payment processes are running smoothly and effectively by identifying and resolving any potential issues before they impact customers.
- Tool Development and Automation: Build and maintain tools such as Business Intelligence (BI) dashboards, automated testing scripts (using tools like Testim.io), and APIs to streamline and enhance our payment operations. Leverage these tools to provide insightful data and automate routine tasks.
- Rules Engine Configuration: Set up and configure rules engines to trigger alerts and notifications based on deviations or anomalies in payment performance. Ensure that all alerts are accurate and timely, enabling quick responses to potential issues.
- Incident Management: Integrate with tools like Opsgenie for incident management and real-time alerts. Implement a structured incident management process that enables swift resolution of any issues that arise within the payment infrastructure.
- Continuous Testing: Automate and run tests at regular intervals (e.g., every 15 minutes) to ensure that payment APIs are functioning optimally. Identify and address any weaknesses in the payment process before they can affect the user experience.
- Optimization and Scaling: Identify areas for performance optimization and scalability within the payment infrastructure. Proactively work to enhance system efficiency, ensure scalability to support business growth, and maintain optimal performance under varying load conditions.
Requirements:
- Experience: Proven experience in payment operations, payment systems engineering, or a related role, with a focus on performance monitoring, optimization, and reliability.
- Technical Skills: Strong proficiency in developing and maintaining BI dashboards, automated testing tools (e.g., Testim.io), APIs, and incident management tools (e.g., Opsgenie).
- Analytical Skills: Excellent analytical skills with a data-driven approach to problem-solving and performance optimization.
- Automation Expertise: Experience in automating tests and processes to ensure payment systems operate with maximum efficiency and reliability.
- Incident Management: Familiarity with incident management processes and tools, with the ability to quickly respond to and resolve incidents.
- Communication Skills: Strong communication and collaboration skills, with the ability to work effectively across teams to ensure smooth payment operations.
Benefits:
- Attractive Compensation: Competitive salary package aiming to retain top talent.
- Vibrant Team Culture: Work with a dynamic, international team that values diversity and collaboration.
- Comprehensive Health Benefits: Enjoy the peace of mind with a private health insurance & a provident fund.
- Engaging Social Events: Participate in regular team-building activities, events and lively happy hours.
- Professional Development: Commitment to continuous career development and growth opportunities to help you achieve your professional goals.
